Frequently Asked Questions
Everything you need to know about bringing the spa experience home.
What is the typical delivery timeframe for a Wave Spa?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your spa's journey to your doorstep.
How difficult is it to set up an inflatable hot tub?
Wave Spas are designed for effortless setup. Most models can be inflated and ready to fill with water in under 15 minutes using the integrated heater pump unit; no professional tools are required.
What kind of warranty comes with my purchase?
We offer a comprehensive 12-month warranty on the pump and heater unit, and a 6-month warranty on the liner and cover, ensuring peace of mind regarding manufacturing defects.
Can I use my Wave Spa outdoors during the winter?
Yes, our spas are designed for year-round use. However, we recommend using an insulated ground mat and a thermal cover to maintain heat efficiency when temperatures drop below 40°F (4°C).
What is your return policy for home wellness products?
We offer a 30-day return window for unused items in their original packaging. Please note that for hygiene reasons, we cannot accept returns on spas that have already been filled with water.
How often do I need to change the water and filters?
We recommend cleaning your filter after every use and replacing it every 2-3 weeks. For optimal hygiene, the water should be changed every 1-3 months depending on chemical maintenance and usage frequency.